I'm a resourceful individual with a proven track record in customer service, communications, and technical support. I have a wide range of skills with a background in Journalism and Information Technology. My experience in both fields helped me in finding passion to leverage on communications and technology to innovate business solutions. Prior to joining Presto Resourcing, I was a Senior Technical Support Specialist and was responsible for taking complete ownership of diagnosing and resolving technical enquiries and requests. This experience built a strong foundation for my customer service skills.